Shipping policy

📦 Shipping Policy — LifeForm Co.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information as soon as it becomes available.

Please ensure all shipping details are entered correctly at checkout. LifeForm Co. is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

Shipping Times

Estimated delivery times vary by location:

  • United States: 7–14 business days

  • International: 10–21 business days

These are estimates, not guarantees. Delivery times may be affected by customs processing, carrier delays, or seasonal demand.

Tracking Information

Tracking numbers are provided for all orders.

Please note:

  • Tracking may take 3–7 days to update after shipment

  • Some carriers update tracking only after arrival at local hubs

Lack of immediate tracking updates does not indicate a lost order.

Delays & Carrier Responsibility

Once an order has been handed over to the shipping carrier, LifeForm Co. is not responsible for delays, missed delivery attempts, or carrier-related issues.

Customers are encouraged to contact the carrier directly using the provided tracking number for delivery updates.

Lost, Stolen, or Marked “Delivered” Packages

LifeForm Co. is not liable for packages marked as “Delivered” by the carrier, including cases of theft, misplacement, or delivery to a shared address.

If a package is marked as delivered but cannot be located, customers must:

  • Contact the carrier directly

  • Check with neighbors, household members, or building management

Refunds or replacements will not be issued for packages confirmed as delivered by the carrier.

Customs & Duties (International Orders)

International orders may be subject to customs fees, import taxes, or duties imposed by the destination country.

These charges are the responsibility of the customer and are not included in product or shipping prices.

Incorrect Address / Failed Delivery

If an order is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Refusal by the recipient

The customer is responsible for any reshipping fees, and refunds will be issued excluding original shipping costs (if applicable).

Chargebacks & Payment Disputes

By placing an order with LifeForm Co., the customer agrees to the terms outlined in this policy.

Chargebacks or payment disputes filed without first contacting our support team may result in the order being ineligible for a refund or replacement.

We strongly encourage customers to reach out to us directly so we can assist efficiently.

Contact Us

If you have questions about your shipment, please contact us at:
📧 LifeForm@liFeFormco.com

We’re always happy to help — clear communication helps avoid delays or misunderstandings.