Shipping policy

📦 Shipping Policy — LifeForm Co.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information as soon as it becomes available.

Please ensure all shipping details are entered correctly at checkout. LifeForm Co. is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

Shipping Times

Estimated delivery times vary by location:

  • United States: 7–14 business days

  • International: 10–21 business days

These are estimates, not guarantees. Delivery times may be affected by customs processing, carrier delays, or seasonal demand.

Tracking Information

Tracking numbers are provided for all orders.

Please note:

  • Tracking may take 3–7 days to update after shipment

  • Some carriers update tracking only after arrival at local hubs

Lack of immediate tracking updates does not indicate a lost order.

Delays & Carrier Responsibility

Once an order has been handed over to the shipping carrier, LifeForm Co. is not responsible for delays, missed delivery attempts, or carrier-related issues.

Customers are encouraged to contact the carrier directly using the provided tracking number for delivery updates.

Lost, Stolen, or Marked “Delivered” Packages

LifeForm Co. is not liable for packages marked as “Delivered” by the carrier, including cases of theft, misplacement, or delivery to a shared address.

If a package is marked as delivered but cannot be located, customers must:

  • Contact the carrier directly

  • Check with neighbors, household members, or building management

Refunds or replacements will not be issued for packages confirmed as delivered by the carrier.

Customs & Duties (International Orders)

International orders may be subject to customs fees, import taxes, or duties imposed by the destination country.

These charges are the responsibility of the customer and are not included in product or shipping prices.

Incorrect Address / Failed Delivery

If an order is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Refusal by the recipient

The customer is responsible for any reshipping fees, and refunds will be issued excluding original shipping costs (if applicable).

Chargebacks & Payment Disputes

By placing an order with LifeForm Co., the customer agrees to the terms outlined in this policy.

Chargebacks or payment disputes filed without first contacting our support team may result in the order being ineligible for a refund or replacement.

We strongly encourage customers to reach out to us directly so we can assist efficiently.

 

30-DAY MONEY BACK GUARANTEE

We want you to feel confident trying LifeForm Co. products. If your knee care device isn’t right for you, you have 30 days from the date it is delivered to ask for a refund.

What’s covered

  • Any LifeForm Co. device bought directly from lifeformco.com, including units you have opened and used.
  • Requests made within 30 days of the delivery date shown on your tracking.

How to return an item

  1. Contact us first. Email lifeform@lifeformco.com with your order number and tell us you’d like to return the item. Please don’t send anything back before you hear from us, because we’ll give you the correct return address.
  2. Pack it up. Include the device and all accessories (charging cable, straps, manual, storage bag where supplied). Original packaging is helpful but not required.
  3. Ship it back with tracking. Use a trackable service and keep your receipt. We can’t process a refund for a parcel we never receive.
  4. We inspect and refund. Once your return arrives, we’ll email you to confirm and issue your refund within 3 business days to your original payment method. Your bank may take a further 5–10 business days to show it.

Return shipping fee

For returns because you changed your mind or the product wasn’t right for you, a flat return shipping fee of [$25/usd] applies. We deduct it from your refund, so you won’t need to pay anything separately. Your refund will be the amount paid for the product minus $25.

When we cover the return

The return shipping fee does not apply, and we’ll pay for shipping, if:

  • the item arrives damaged or defective,
  • we sent the wrong item, or
  • the device stops working properly within our 1-year warranty.

Contact us within 30 days with your order number and a photo or short video of the problem, and we’ll arrange a replacement or a full refund, whichever you prefer.

Not eligible

  • Requests made more than 30 days after delivery.
  • Items returned without contacting us first.
  • Items damaged through misuse, or missing major parts.
  • Parcels lost in transit when no tracking number is available.

Cancellations

If your order hasn’t shipped yet, email us and we’ll cancel it for a full refund with no fee.

Exchanges

To swap an item, return the original under this policy and place a new order for the one you want.

Questions

Email lifeform@lifeformco.com. We aim to reply within 3 business day.

Contact Us

If you have questions about your shipment, please contact us at:
📧 LifeForm@liFeFormco.com

We’re always happy to help — clear communication helps avoid delays or misunderstandings.